https://blog.ivrpowers.com/tags/vccaas/ Recent content in vccaas on Blog Hugo -- gohugo.io en-us Sat, 26 Sep 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/the-branch-with-a-queue-and-the-branch-standing-empty/ Sat, 26 Sep 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/the-branch-with-a-queue-and-the-branch-standing-empty/ Photo source: Interactive Powers The Branch With a Queue and the Branch Standing Empty Are the Same Network An 8-branch network, one business day, 1,723 visits. 229 customers leave without being served: 13.3% of all visits. That same day, the in-person positions add up to 120 hours with nobody in front of them: 31% of installed capacity. A queue and an empty seat, at the same time, in the same network.