https://blog.ivrpowers.com/tags/trend/ Recent content in trend on Blog Hugo -- gohugo.io en-us Fri, 29 Jan 2021 13:09:34 +0200 https://blog.ivrpowers.com/post/news/webrtc-v10/ Fri, 29 Jan 2021 13:09:34 +0200 https://blog.ivrpowers.com/post/news/webrtc-v10/ Image source: Interactive Powers’ elaboration WebRTC enables rich, interactive, live voice and video communications anywhere on the Web, boosting global interconnection. https://www.w3.org/ and https://www.ietf.org/ — 26 January 2021. Web Real-Time Communications (WebRTC) transforms the communications landscape; becomes a World Wide Web Consortium (W3C) Recommendation and multiple Internet Engineering Task Force (IETF) standards. Read more at W3C: https://www.w3.org/2021/01/pressrelease-webrtc-rec.html Read more at ITFE: https://www.ietf.org/blog/webrtc-standardized/ Interactive Powers platforms are powered by WebRTC since more than five years to massively deploy communications services, video calls for contact centers and web collaboration systems across all major desktop and mobile browsers! https://blog.ivrpowers.com/post/trends/mckinsey-bank-branch-digital-age/ Wed, 25 Jul 2018 11:30:18 +0200 https://blog.ivrpowers.com/post/trends/mckinsey-bank-branch-digital-age/ Photo Source: Interactive Powers, Pexels. Creative Commons Smart-branch in the digital age will dedicated 70% of services areas to self-services thank to advanced technologies. Digital technology holds the key to the branch of the future. Changing customer behavior and the emergence of new technologies spell not the end of the branch but rather the advent of the “smart branch.” Smart branches use technology to boost sales and improve customer experience significantly. https://blog.ivrpowers.com/post/trends/enghouse-business-online/ Fri, 01 Dec 2017 09:03:53 +0100 https://blog.ivrpowers.com/post/trends/enghouse-business-online/ Photo Source: Interactive Powers, Pexels. Creative Commons In a recent Enghouse Interactive survey, customers have made it clear that they want online communication channels with companies. 79% of consumers believe that businesses should provide a way for customers to contact them online. It is also interesting to compare this figure with the responses to the very same question in previous years’ surveys. In 2014, only 29% of respondents answered that the possibility to contact a company online was relevant. https://blog.ivrpowers.com/post/trends/cloud-api-trend/ Fri, 10 Nov 2017 20:30:18 +0200 https://blog.ivrpowers.com/post/trends/cloud-api-trend/ Photo Source: Interactive Powers The public cloud computing market is raising earnings for Internet’s giants Google, Amazon, Microsoft… One of the major trend that is working behind the scenes and driving many of the most successful businesses these past few years is: Cloud Application Programming Interfaces (API). APIs are a technology that allow firms to interact and share information with other firms at an unprecedented scale, taking advantage of the far-reaching progress in digitization and the rising influence of software in our day-to-day lives. https://blog.ivrpowers.com/post/news/cloud-apis/ Mon, 06 Nov 2017 12:19:05 +0200 https://blog.ivrpowers.com/post/news/cloud-apis/ Photo Source: Pixabay. Creative Commons Recent promotion of Cloud API services by the dominant Internet service providers can lead to a substantial change in the use of legacy systems and technologies. Cloud-based services, which enable high-value-added interactions with voice, natural language, artificial intelligence, etc., will make it possible to leave existing solutions behind. More Efficient and Cost-Saving. Google, Amazon, Apple and Microsoft are starting to provide amazing cloud-based services to enterprises, which were just available to developers until now. https://blog.ivrpowers.com/post/news/linkedin-article5/ Mon, 09 Oct 2017 10:45:02 +0200 https://blog.ivrpowers.com/post/news/linkedin-article5/ Photo Source: Pixabay. Creative Commons Ivan Sixto Founder, CEO, Business Development Follow me on Linkedin Telephone dominated customer attention services of companies over any other channel, since its popularization during the first half of the twentieth century. The invention of the mobile phone did not particularly harm its leadership, as far as at first it was simply mobile phone handsets. Today, the mobile phone is a widespread device that has supplanted the use of fixed terminals. https://blog.ivrpowers.com/post/trends/technavio-trend/ Thu, 07 Sep 2017 22:00:00 +0200 https://blog.ivrpowers.com/post/trends/technavio-trend/ Photo Source: Interactive Powers, Pexels. Creative Commons The Interactive Voice Response (IVR) market is growing, but what’s driving that growth? Market research analysts from Technavio suggest that the IVR, or Interactive Voice Response market, will see a growth of around 13% between this year, and 2021. For those who are new to the industry, IVR systems are the solutions that give companies a stronger way of engaging their customers through various customer service solutions. https://blog.ivrpowers.com/post/trends/gartner-trend/ Thu, 31 Aug 2017 10:30:18 +0200 https://blog.ivrpowers.com/post/trends/gartner-trend/ Photo Source: Interactive Powers, Pexels. Creative Commons By 2018, more than 100 out of the 500 largest Global Businesses will implement Video Chat. Time is the new currency for your customers who are looking for painless and informed solutions to their issues. We are also starting, growing and running companies in an “attention economy,” which is defined by the view that human attention is a scarce commodity. By 2018, according to research from Gartner, more than 100 out of the 500 largest global businesses will have implemented video chat. https://blog.ivrpowers.com/post/trends/forrester-trend/ Tue, 29 Aug 2017 11:30:18 +0200 https://blog.ivrpowers.com/post/trends/forrester-trend/ Photo Source: Interactive Powers, Pexels. Creative Commons 63 percent of US adult callers report to use the voice channel for self-service (IVR) According to a 2016 Forrester Research study, 83 percent of U.S. adult Internet users had a phone conversation with a customer service representative in the past year. Sixty-three percent of them also reported using the voice channel for self-service, such as Interactive Voice Response (IVR) systems whose Conversational AI capabilities enable callers to converse with a virtual agent as if there were a human rep on the other end. https://blog.ivrpowers.com/post/trends/theeconomist-trend/ Sun, 27 Aug 2017 11:30:18 +0200 https://blog.ivrpowers.com/post/trends/theeconomist-trend/ Photo Source: Interactive Powers, Pexels. Creative Commons Visual Recognition Algorithms reach an accuracy of 96% with “Deep Learning” The rehabilitation of “AI”, and the current excitement about the field, can be traced back to 2012 and an online contest called the ImageNet Challenge. ImageNet is an online database of millions of images, all labelled by hand. For any given word, such as “balloon” or “strawberry”, ImageNet contains several hundred images. https://blog.ivrpowers.com/post/trends/dimensiondata-trend/ Fri, 25 Aug 2017 11:30:18 +0200 https://blog.ivrpowers.com/post/trends/dimensiondata-trend/ Photo Source: Interactive Powers, Creative Commons Nearly one-third of Contact Centers expect to deploy Video Chat to improve Customer Engagement According to a research from Dimension Data, nearly one-third of contact centers expect to deploy video chat for customer engagement. The research says that giving customers the additional option to remotely connect face-to-face, at moments that are important to them (and on their terms), can make their customer experience even more powerful.