https://blog.ivrpowers.com/tags/split/ Recent content in split on Blog Hugo -- gohugo.io en-us Thu, 24 Jul 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/contactcenter/a-winning-formula-for-contact-centers/ Thu, 24 Jul 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/contactcenter/a-winning-formula-for-contact-centers/ Photo source: Interactive Powers - Freepik A Winning Formula for Contact Centers: Intelligent Automation Powered by Human Agents. The contact center industry is undergoing an accelerated revolution, driven by the massive adoption of artificial intelligence (AI). Tools such as chatbots, callbots, voicebots, and advanced notification systems are transforming the interaction between companies and customers, providing quick and accurate responses to routine inquiries. This change should not focus solely on reducing costs or improving operational efficiency, but also on elevating the quality and value of service. https://blog.ivrpowers.com/post/technologies/split-whatsapp-the-evolution-in-customer-care/ Wed, 12 Mar 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/split-whatsapp-the-evolution-in-customer-care/ Photo source: Interactive Powers Many companies limit their interactions to inefficient chatbots or poor and slow text-based service, which only informs, entertains, or frustrates their customers. It’s time to shift to a higher gear to provide better service, increase conversions, and sell directly. In a world where immediacy and personalization define the customer experience, companies need tools that not only meet expectations but exceed them. SPLIT WhatsApp is a unique solution in the market that transforms the world’s most used messaging channel into a platform capable of scaling to real-time transactional voice and video communications. https://blog.ivrpowers.com/post/technologies/video-call-transfer-update/ Tue, 25 Feb 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/video-call-transfer-update/ Photo source: Interactive Powers Revolutionizing Video Call Transfers: Improved Customer Experience We are thrilled to announce an exciting new feature on our Web ACD platforms that significantly enhances Video Call Transfers. This innovative addition is designed to streamline operations and improve the overall user experience for both agents and customers. Previously, our system relied on direct extension or service transfers, which, while functional, had limitations in providing comprehensive information during the transfer process. https://blog.ivrpowers.com/post/technologies/the-omnichannel-paradox/ Sat, 08 Feb 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/the-omnichannel-paradox/ Photo source: Interactive Powers Digital Channels and Phone Channel: Breaking Down the Real-Time Barrier. In the era of hyperconnectivity, the concept of “Omnichannel” promises seamless experiences across multiple communication channels: phone calls, video conferences, instant messaging, and real-time chats. However, in practice, this promise faces a paradox: organizations have a wide variety of tools, but they often operate in isolation. This fragmentation compromises operational efficiency and customer experience. The Omnichannel paradox lies not in the absence of technology, but in the lack of effective integration. https://blog.ivrpowers.com/post/technologies/taking-your-whatsapp-channel-to-the-next-level/ Thu, 30 Jan 2025 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/taking-your-whatsapp-channel-to-the-next-level/ Photo source: Interactive Powers Enhancing Customer Engagement with Direct Calls or Video Calls through WhatsApp in your Contact Center. WhatsApp has become an indispensable communication channel in today’s digital landscape, bridging the gap between consumers and businesses of all sizes. This transformation is especially notable in European and Latin American markets—with Costa Rica, Brazil, Chile leading the way—where WhatsApp is deeply woven into daily communications, achieving remarkable user adoption and engagement. https://blog.ivrpowers.com/post/technologies/video-call-recovery/ Wed, 20 Nov 2024 12:00:00 +0200 https://blog.ivrpowers.com/post/technologies/video-call-recovery/ Photo source: Interactive Powers - Freepik Revolutionizing Customer Experience in Video Communications In today’s communication landscape, interruptions and wireless network disconnections are inevitable. These issues can significantly affect the quality of internet and video calls, presenting a serious challenge. They often lead to substantial time waste for both agents and users, frequently resulting in incomplete transactions. This problem is particularly critical in contact centers, where most service providers lack effective recovery mechanisms for phone calls. https://blog.ivrpowers.com/post/technologies/what-is-split-ai-copilot/ Wed, 13 Nov 2024 21:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-ai-copilot/ Photo source: Interactive Powers - Freepik SPLIT AI Copilot: Delivers real-time, proactive knowledge and actions during user-agent interactions. SPLIT AI Copilot is an AI-driven interface based on SIP and designed to support contact center agents by providing real-time assistance during customer interactions. Part of the Video RTC platform, SPLIT AI Copilot identifies customer intent and offers agents immediate access to relevant knowledge resources, next-step guidance, and real-time suggestions. This enables agents to handle inquiries more effectively without needing to search for information manually. https://blog.ivrpowers.com/post/technologies/what-is-split-deaf-interpreter/ Wed, 13 Nov 2024 20:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-deaf-interpreter/ SPLIT Deaf Interpreter: Provides efficient sign language interpretation through real-time video communication to phone calls. SPLIT Deaf Interpreter is an innovative video communication interface designed to bridge the communication gap for deaf users during phone calls. This cutting-edge solution seamlessly connects deaf individuals with skilled sign language interpreters in real-time, enabling smooth and effective communication. By leveraging advanced video technology, SPLIT Deaf Interpreter ensures that deaf users can engage in phone conversations with ease, overcoming traditional barriers and fostering inclusivity in telecommunications. https://blog.ivrpowers.com/post/technologies/what-is-split-whatsapp/ Wed, 13 Nov 2024 20:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-whatsapp/ Photo source: Interactive Powers - Freepik SPLIT WhatsApp: Enhancing Contact Center Communication with Voice and Video Calls. SPLIT WhatsApp offers a powerful feature that allows users to seamlessly transition from a standard WhatsApp conversation to a full-fledged video call. This functionality provides a smooth and efficient way to escalate communication when needed, enhancing the overall user experience. By enabling this scale-up capability, SPLIT WhatsApp bridges the gap between text-based messaging and face-to-face interaction, all within the familiar WhatsApp environment. https://blog.ivrpowers.com/post/technologies/split-6-x-update/ Mon, 11 Nov 2024 20:00:05 +0200 https://blog.ivrpowers.com/post/technologies/split-6-x-update/ The sixth generation Video RTC Gateways, meticulously developed by Interactive Powers, incorporate the innovative SPLIT module. This advanced feature enables the seamless separation of all media streams, including video, audio, and data, providing unprecedented flexibility and control. The SPLIT module represents a significant leap forward in communication technology, allowing for more efficient handling and routing of multimedia content. This cutting-edge development is currently based on a robust combination of SIP (Session Initiation Protocol) and WebRTC (Web Real-Time Communication) technologies. https://blog.ivrpowers.com/post/technologies/how-to-add-video-channel-to-existing-contact-center/ Tue, 04 Feb 2020 20:00:00 +0200 https://blog.ivrpowers.com/post/technologies/how-to-add-video-channel-to-existing-contact-center/ Transform your existing call center into a more engaging, customizable, and interactive solution with video calls. In today’s competitive market, companies need call center software to connect in real-time cross web browsers and mobile devices. Adding advanced video interactions such web call, video call, live chat, file sharing, co-browsing, screen sharing… give your clients and agents the option to communicate better than ever with your brand. The Empowered Omnichannel: What any Contact Center in the Digital Age should be. https://blog.ivrpowers.com/post/technologies/what-is-peer-to-peer/ Tue, 04 Feb 2020 14:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-peer-to-peer/ Make and Receive Video Calls between Web Browsers or Mobile Devices. Video Gateways (WebRTC) developed by Interactive Powers include a SPLIT module which enable to manage and synchronize media streams (video - audio - data) between two peers. This connection is based on a WebRTC communication session running voice, video and data. The Video Channel (Inbound) for existing Call Centers without worries. How does Peer-to-Peer work? Peer-to-Peer (WebRTC) enables to connect many Web Browsers or Mobile Devices with Real-Time Communications. https://blog.ivrpowers.com/post/technologies/what-is-webrt-to-sip/ Mon, 03 Feb 2020 10:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-webrt-to-sip/ Receive Audio Calls from Web Browsers or Mobile Devices in your Contact Center. Video Gateways (WebRTC) developed by Interactive Powers include a SPLIT module which enable to control all media streams (video - audio - data) on any communication between users and a SIP softswitch or PBX/ACD. This development is based on SIP and WebRTC peers communications for the integration of voice and data. Connect a Web Widget for any existing Call Centers. https://blog.ivrpowers.com/post/technologies/what-is-split-reverse/ Sat, 01 Feb 2020 16:20:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-reverse/ Make Video calls from your Contact Center to Web Browsers or Mobile Devices. Video Gateways (WebRTC) developed by Interactive Powers include a special SPLIT module which enable to separate and synchronize media streams (video - audio - data) for any communication between users and agents. This development is based on SIP and WebRTC peers communications for the integration of voice, video and data in Contact Centers. The Video Channel (Outbound) for existing Call Centers without worries. https://blog.ivrpowers.com/post/technologies/what-is-split-forward/ Sat, 01 Feb 2020 10:00:00 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split-forward/ Receive Video calls from Web Browsers or Mobile Devices in your Contact Center. Video Gateways (WebRTC) developed by Interactive Powers include a special SPLIT module which enable to separate and synchronize media streams (video - audio - data) for any communication between users and agents. This development is based on SIP and WebRTC peers communications for the integration of voice, video and data in Contact Centers. The Video Channel (Inbound) for existing Call Centers without worries. https://blog.ivrpowers.com/post/technologies/what-is-split/ Wed, 21 Jun 2017 00:20:05 +0200 https://blog.ivrpowers.com/post/technologies/what-is-split/ All Video Gateways (WebRTC | RTMP) developed by IVRPowers include a special plugin which allows separate the media streams (video - audio - data) for any communication between users and agents. This development is based on SIP and WebRTC | RTMP peers communications for the integration of voice, video and data in Contact Centers. How does SPLIT work? The Audio-Video SPLIT mode works as following: A Videocall is initiated by a customer endpoint and comes into the Video Gateway.