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      <title>5 Trends Impacting Customer Experience</title>
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      <pubDate>Mon, 24 Jul 2017 12:30:37 +0200</pubDate>
      
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      <description>Photo source: Pexels. Creative Commons Customer experience is more important than ever. While brands that focus on getting an excellent service are immediately rewarded, a poor customer service highly damages companies: disloyalty, bad image and loss of money are some of the serious consequences. Because of it, according to Forrester, 72% of businesses say improving customer experience is their top priority
Some challenges present an opportunity to add strategic value to your business.</description>
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