https://blog.ivrpowers.com/tags/phygital/ Recent content in phygital on Blog Hugo -- gohugo.io en-us Sat, 29 Aug 2026 10:00:00 +0200 https://blog.ivrpowers.com/post/industries/served-by-someone-who-isnt-in-the-branch/ Sat, 29 Aug 2026 10:00:00 +0200 https://blog.ivrpowers.com/post/industries/served-by-someone-who-isnt-in-the-branch/ Photo source: Interactive Powers Served by Someone Who Isn’t in the Branch — and Rated as If They Were In a branch already running this way, the customer takes a ticket and chooses: A. On-site position — 20 to 25 minutes’ wait. B. Floating or remote position (virtual) — 0 to 3 minutes. Same operations, same resolution, same ownership of the case. Nobody steers the choice. The only variable that changes is where the advisor is sitting. https://blog.ivrpowers.com/post/industries/coordinated-in-the-consultation-not-after-it/ Sun, 23 Aug 2026 10:00:00 +0200 https://blog.ivrpowers.com/post/industries/coordinated-in-the-consultation-not-after-it/ Photo source: Interactive Powers Better Coordinated in the Consultation, Not After It Some things come up mid-consultation that the doctor could settle right there: → requesting a test from an internal service → closing out a medical or administrative step → checking something with another department All three normally wait until the visit is over. And once it’s over, each one becomes a workflow of its own — its own call, its own queue, its own explanation from the beginning. https://blog.ivrpowers.com/post/trends/the-phone-we-stopped-using/ Wed, 19 Aug 2026 10:00:00 +0200 https://blog.ivrpowers.com/post/trends/the-phone-we-stopped-using/ Photo source: Interactive Powers The Phone We Stopped Using — Except in Every Hotel Room That landline is still there, in every hotel room, whatever the category. Sometimes there are even two — one on the nightstand, one in the bathroom. Younger guests have already made up their minds about it: they no longer know how to use it, or want to. Street phone booths disappeared entirely, and nobody missed them. https://blog.ivrpowers.com/post/trends/telepresencia-your-branch-doesnt-need-more-square-meters/ Fri, 14 Aug 2026 15:00:00 +0200 https://blog.ivrpowers.com/post/trends/telepresencia-your-branch-doesnt-need-more-square-meters/ Photo source: Interactive Powers Telepresence: Your Branch Doesn’t Need More Square Meters A branch closes at 6:00pm. The customer arrives at 6:05. A counter with no one behind it, lines that grow at peak hours, one specialist who can’t physically be in three locations at once. For years the only answer to this was more square meters, more local staff, or fewer hours of service — none of which scale well.