https://blog.ivrpowers.com/tags/ih/ Recent content in ih on Blog Hugo -- gohugo.io en-us Tue, 13 Oct 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/ai-frees-people-advised-service/ Tue, 13 Oct 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/ai-frees-people-advised-service/ Image: illustrative — IKEA Billie chatbot and remote design advice AI Isn’t Only for Saving on People. It Frees Them to Add More Value What IKEA did with 8,500 service agents is a lesson most automation projects still haven’t learned. Almost every AI project in customer service is presented the same way: deflected contacts, cost per contact, positions no longer needed. That’s the easy part. And it’s the part that’s worth the least.