https://blog.ivrpowers.com/tags/customerexperience/ Recent content in customerexperience on Blog Hugo -- gohugo.io en-us Sat, 15 Aug 2026 00:00:00 +0200 https://blog.ivrpowers.com/post/general/the-cx-gap-in-assisted-service/ Sat, 15 Aug 2026 00:00:00 +0200 https://blog.ivrpowers.com/post/general/the-cx-gap-in-assisted-service/ Photo source: Interactive Powers Report: The CX Gap in Assisted Service Companies have digitalized the transaction, but not the advice. When the customer’s need is simple, automation solves it end-to-end — no friction, no wait. When it’s complex, though, no one is available with the right expertise, at the right time. That gap is where CX quietly breaks down. We put numbers behind it: 24 pages, eight documented problems backed by analyst data, and a sector intensity matrix covering banking, insurance, public sector, telco, retail, health, and education. https://blog.ivrpowers.com/post/trends/what-happens-when-whatsapp-goes-down/ Mon, 10 Aug 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/what-happens-when-whatsapp-goes-down/ Photo source: Interactive Powers What Happens When WhatsApp Goes Down and It’s Your Only Channel? On Monday, August 3rd, WhatsApp went down for hours. For many businesses, that meant losing their only way to reach customers: no orders, no confirmations, no appointment reminders, no replies. It wasn’t the first outage, and it won’t be the last. You breathe out because it was only a day, only a few hours. But the real problem was never technical. https://blog.ivrpowers.com/post/trends/authenticity-in-cx-is-not-a-claim/ Fri, 07 Aug 2026 11:00:00 +0200 https://blog.ivrpowers.com/post/trends/authenticity-in-cx-is-not-a-claim/ Photo source: Interactive Powers Authenticity Isn’t a Claim. It’s What Survives the Moment No One’s Watching Authenticity isn’t something a company declares in a mission statement. It’s something that either holds up or breaks down in practice — and customers notice every time, even when they can’t quite explain why. There’s an exact moment when a company reveals whether it’s genuinely authentic or just performing authenticity. It’s almost never in the mistake itself.