https://blog.ivrpowers.com/tags/banking/ Recent content in banking on Blog Hugo -- gohugo.io en-us Sun, 30 Aug 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/vip-service-by-video-call/ Sun, 30 Aug 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/vip-service-by-video-call/ Photo source: Interactive Powers VIP Service by Video Call: “Don’t Worry, I’ll Take Care of It” Video calling is the channel that sectors like banking and insurance reserve for their best customers. What’s new isn’t the channel. It’s that it no longer has to be reserved for them alone. There is never someone available in the place, and at the moment, the customer most needs it. That isn’t a staffing failure or a matter of attitude: the person who can resolve it is almost never where the problem appears, in the minute it appears. https://blog.ivrpowers.com/post/industries/served-by-someone-who-isnt-in-the-branch/ Sat, 29 Aug 2026 10:00:00 +0200 https://blog.ivrpowers.com/post/industries/served-by-someone-who-isnt-in-the-branch/ Photo source: Interactive Powers Served by Someone Who Isn’t in the Branch — and Rated as If They Were In a branch already running this way, the customer takes a ticket and chooses: A. On-site position — 20 to 25 minutes’ wait. B. Floating or remote position (virtual) — 0 to 3 minutes. Same operations, same resolution, same ownership of the case. Nobody steers the choice. The only variable that changes is where the advisor is sitting.