https://blog.ivrpowers.com/tags/automotive/ Recent content in automotive on Blog Hugo -- gohugo.io en-us Sat, 26 Sep 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/phygital-point-of-service-five-businesses-one-silent-loss/ Sat, 26 Sep 2026 09:00:00 +0200 https://blog.ivrpowers.com/post/trends/phygital-point-of-service-five-businesses-one-silent-loss/ Photo source: Interactive Powers The Phygital Point of Service: Five Businesses, One Silent Loss The customer who leaves without being served doesn’t complain. They just don’t come back. No incident is logged, no survey is answered, and the waiting-time report still looks reasonable, because it only measures the people who stayed. We modelled that loss in five businesses with in-person service: a bank branch, a hotel lobby, a clinic, a store and a car dealership.