Release Note

We are pleased to announce that our new Web ACD v1.21.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!

ChangeLog

Version 1.21.0:

## [1.21.0] - 2024-10-09

### Added

-   New supervisor permission to edit a subset of the queue parameters
-   New queue listing permission for supervisor to separate the action from the agent managent permission
-   Call events to the triggers
-   New selector for listing available users for both call transfers and outgoing calls
-   Added toggle button in the Dashboard > Queues panel to revert to the previous interface```

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