Release Note

We are pleased to announce that our new Web ACD v1.20.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!

ChangeLog

Version 1.20.0:

## [1.20.0] - 2024-08-27

### Added

-   Visual feedback during the request of adding/removing agents from a queue

### Updated

-   Revamp of the Dashboard > Queues panel
-   Improved the Incoming Call modal
-   The SIP code for calls declined by an agent is now "486 Busy Here"

### Fixed

-   Correctly edited the "Leave when empty" parameter of a queue
-   Correctly paused an agent in a new queue when added if it was already paused
-   Queue triggers rendering issue when navigating between different ACD pages

Interactive Powers - Streamline your business communications