Logo
30 Sep 2021 | 2 min. (366 words)

Web ACD v1.11.0

Release Note

We are pleased to announce that our new Web ACD v1.11.0 has been released for suitable production services. This new version includes a specific security fix for data channel recommendations. All users with previous maintained versions can upgrade today. Please contact our support!

ChangeLog

Version 1.11.0:

## [1.5.0] - 2021-01-28
​
### Added
​
- Auto close functionality for the Queue triggers to select if they must be closed at call end or not
- Administration/Supervision message to the agents
- Custom PHP modules to extend platform functionalities
​
## [1.6.0] - 2021-02-25
​
### Added
​
- Added Spinner to indicate when a HasSIP user is registering to Asterisk
​
### Fixed
​
- Realtime counters where being duplicated on Asterisk server reconnection
- Hidden expiration field in the license display when the license loaded in the platform is permanent
- Fixed autoclose when triggers were closed and opened manually
​
## [1.7.0] - 2021-07-29
​
### Added
​
- Added possibility to display connected time and user status in minutes
​
## [1.8.0] - 2021-08-16
​
### Added
​
- Added possibility of full userfield update in the typify custom trigger
- Added permission system to give supervisor lesser control over the agents
- Added autoanswer feature for SIP users
​
### Changed
​
- A paused user can now change the pause status without unpausing before
​
## [1.8.1] - 2021-08-20
​
### Fixed
​
- The report generation was failing when the same param was used more than once in the query
​
### [1.9.0] - 2021-08-25
​
### Added
​
- Added OS notifications for incoming calls when the webapp is in background
- Beep sound when a call is accepted by using autoanswer feature
​
### [1.10.0] - 2021-09-10
​
### Added
​
- Page for the Agents to check their daily activity statistics
- Added possibility to generate a browser report for SIP users
​
### [1.11.0] - 2021-09-30
​
### Added
​
- Added possibility to fetch call data information by destination in the custom apps
- Added display-capture value in the allow attribute for triggers and apps
​

Interactive Powers - Streamline your business communications

webacd acd ivrpowers changelog
Twitter Facebook Google+

How customer behavior has changed during the pandemic?

Video CC for a better CX…

Centribal Chatbot integration for Video RTC

Announcement…

© 2022 Interactive Powers Published with Hugo
Menu