Photo source: Interactive Powers
Video Gateway (WebRTC) includes core features that you can activate according to your own business requirements . All of this, is part of the main capabilities of our Video RTC solution suite.
Know more about our Video RTC core features here:
Video Gateway provides a simpler way for people to communicate via web. It integrates seamlessly into the workflows and it is easy to manage. Agents or customers can communicate instantly over video without downloading software or installing plugins. Learn more.
Video Gateway ensures that no one misses out on the full application experience. It helps to provide an effective customer care, offering the option to hear voices in real-time. Voice Calling keeps interactions as easy, simply and fast as possible. Learn more.
Video Gateway supports Live Chat feature thru a DataChannel. You can customize all the User or Agent front-end in Flash or HTML5 according the gateway mode you have deployed for your service. Live Chat is designed to allow quick written messages between peers. Learn more.
Video Gateway supports sending / receiving files between peers during a live session. You can customize both the User and Agent front-end in Flash or HTML5. File sharing can be linked to any kind of file directory and customized thanks to the DataChannel. Learn more.
Video Gateway supports to share a screen or window from the Agent peers to manage an advanced Call Center interaction with Users. A special extension can be added on demand for your Video RTC projects and it works with most Web Browsers. Learn more.
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