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Existing business chat features have to be properly automated, connected and extended to provide a right value for any business application.
It’s not just only a question of adding another channel, chat is a really poor conversation modality for humans. Of course, it provide very interesting advantages, because of its simplicity, quick adoption and low bandwidth requirements but it steel being a limited communication feature in a continuous evolution of online customers or consumers requirements. Today, it is strongly recommended to consider Web Chat a starter channel that requires to be automated, connected and properly extended to provide much more value in a digital age approach.
Chatbot and Web Chat Integration
This integration is very common to provide the best user experience, use the chatbot as the first introduction and then make a transfer to an human agent when the user require it.
Chatbot and Live Chat Integration
This Integration is becoming useful to provide the human touch after a first level of automation powered by a Chatbot or Voicebot in order improve the conversation with an human agent.
Escalating Live Chat to a Voice & Video Call
Any Live Chat conversation have to be smoothly escalated to a more convenient communication channel for users or agents to start using their own voice or face-to-face interaction.
Streamline your business communications
Interactive Powers can help you to turn easily customer experience into a competitive advantage, as our solutions are integrated into your existing processes.
Please contact our sales for more information.
Interactive Powers - Streamline your business communications