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Call Centers have to upgrade their services to the next level implementing new advanced interactions
The ever-growing digital world can give new opportunities for existing contact centers to provide a superior customer experience. Nowadays new technologies drive clients to ask for multiple options when looking for support. It is here where VideoRTC can help your contact center to enhance its services.
Save time providing the right channel.
Thanks to our VideoRTC technologies you can directly put customers in touch with the agent they need. Depending on the section of the website, the customer is connected to a specific call group. In other words, VideoRTC is the bridge between the clients and agents.
Happier clients and happier agents.
Customers are more satisfied because they do not have to waste time, first, looking for a contact number, then, trying to find the right person, and, finally, repeating again and again the reason to contact the company. It has an impact on agents as well, who are more empowered and efficient. A happier atmosphere among support teams is crucial to improve your company’s image.
An integrated omnichannel approach.
Structure of traditional call centers also changes as a consequence of new clients’ demands. Functions of contact centers have shifted, they do not just receive and handle inbound calls, but many communication methods, data and applications are combined. However, WebRTC makes it possible to manage all new aspects through a centralized interface. It connects the gaps between the different channels, simplifies upgrades and reduces costs.
Customer support and contact centers have to transform their channels and WebRTC technology can make the difference for your Business. It helps companies easily adapt to new trends and demands and makes it possible to provide remarkable customer experiences. For more information about our VideoRTC solutions for your Contact Center, please contact us.
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